Frequently Asked Questions

We aim to ship all web orders within 2 business days of receiving the order, Monday to Friday. All orders received after 9AM PST - 12PM EST will be processed the next business day, Monday to Friday, for all orders.

We are pleased to offer complimentary standard shipping in the US for purchases over $175. All purchases under $175 shipped in the US will incur a $9 flat rate for Fedex Economy shipping.

Express options include FedEx 2Day shipping for a $35 shipping fee and FedEx Overnight for a $55 shipping fee in the contiguous US. 

We accept returns within 14 days of order delivery on unused products that are in their original packaging.

In order to initiate a refund and open a claim, please include two photos* of the unopened, undamaged, item to show proof of acceptable condition to support@viktormichael.com. Please also include the order number, full name and shipping address. Once the information is received, reviewed and approved, you will receive a return shipping label. Please allow 4 hours to respond.

Parcels that are returned remain the customer’s responsibility and a refund will not be given until we have received.

*Two photos required. One of the front and one of the back.

If products are received to our warehouse without notification or a Viktor Michael approval, the refund may not be approved. Upon receipt, our team will inspect the item for use, defects or damage and advise if a refund is suitable. Additional fees may apply.

We are pleased to accept all items within 14 days of delivery for a full refund. To be eligible, items must be returned new, unused, and undamaged with security seal still attached in their original product packaging. If 14 calendar days have gone by since the delivery date, then unfortunately we cannot offer you a refund.

The original shipping charge, if any, is not refundable.

Refunds may take up to 5-10 business days to complete depending on the bank’s processing time.

This can vary greatly between card issuers and preferred payment provider chosen, and we are unable to influence this.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at support@viktormichael.com with photos of damaged items, please include order number, full name and shipping address.

Yes, you can set auto-delivery to 30, 45 or 60 days.

Yes. We will alert you 3 days before your subscription renews. If you cancel after the renewal date, you will receive that month’s delivery, and it will be cancelled for all future months.

2-year shelf life, 1 year post opening

While there are many post-injection remedies commonly suggested by cosmetic injectors, Viktor Michael is the first skincare line solely focused on reducing downtime post-injections. Our Recovery Care Collection is proven to hasten downtime with our proprietary blend of actives that help reduce post needle sensitivities and imperfections. Our products also deliver additional skincare benefits,
such as hydration, evening skin tone and texture, and promotion of collagen and elastin.

We have conducted extensive consumer research to test the efficacy and sensory appeal of our products through the 4 stages of the injection cycle. All tests are blind, and all claims were tested using a 4-point scale. The consumer perception studies required that participants discontinue use of any other treatment product during the trial.

Yes. Our products are intended to be used during the 4 stages of the injection cycle: preparing skin for the injection, immediately following injections, during skin recovery, and in between treatment
for skin maintenance. Our clean, conscious, clinical formulas are safe for everyday use and deliver powerful skincare benefits, including hydration, evening skin tone and texture, and promotion of collagen and elastin.

With our products, more is truly more. Feel free to reapply Hidden Agenda every few hours in the days following injection. If your schedule allows, you can repeat masking throughout the day.

Reduced downtime, more immediate appearance of skin renewal, and a more comfortable experience with your cosmetic appointments.

While consumer testing shows overwhelming reviews when both products are used together, Hidden Agenda and Ciao for Now are very effective on their own to visibly diminish the appearance of all post-needle sensitivities and reduce downtime.

Start using the serum 3 days, morning and night prior to your injection treatment and 5 days after.
Avoid eye area.

Wait 2-3 hours after injections before use.

Our instructions do say you can put Ciao for Now in refrigerator prior to use for added cooling benefit. However, Ciao For Now is formulated to be used when stored in room temperature and has built in features to help alleviate tension and provide instant gratification while visibly diminishing all post needle sensitivities.

We suggest keeping the mask on for a minimum of 20 minutes.

If used for twice a day for 3 days prior to injection and 5 days after, or 8 days total, the product will last approximately 2-3 visits to your injector.

Yes, our products are formulated for all skin types, including sensitive skin.

We recommend to shake before each use to blend all of the natural ingredients for best results.

Yes, absolutely. We recommend using on clean skin prior to any creams or lotions. Just as you would apply your serums.

You can use all over the face. Hidden Agenda contains several antioxidants and multiple forms of hydration to treat your skin as well as prepare your skin for injections. Avoid getting the serum in your eyes and mouth.

A clinically-proven blend of skincare actives Arnica, Bromelain, Dragon’s Blood, and Babassu seed oil that help visibly reduce injection site irritation while helping renew skin firmness and hydration.

Our products are consciously formulated using only ingredients that rate below a 3 on the EWG scale, including high potency botanicals and plant actives, and non-toxic, non-irritating and hypo-allergenic ingredients that are safe for all skin types, even sensitive skin. We are committed to using the safest, most effective ingredients that reduce downtime.

Yes, all of our products feature ingredients that are proven to not clog pores.

Yes, our products have been tested and proven to be hypoallergenic.

No, we formulate without parabens.

Yes.